How Long Can a Call Last?
Last updated: August 13, 2026
Outcraft ends a call after 10 minutes. A campaign with the Provide Support objective has a longer limit of 20 minutes. When a call reaches the limit, the agent ends the call and Outcraft records the outcome as exceeded_max_duration. Outcraft does not retry the call, and the campaign continues with the next scheduled step.
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What each interaction outcome means → Understanding Lead Statuses, Details & Interaction Outcomes
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