Conversation Intelligence: Viewing Evaluation Results

Last updated: July 16, 2026

When you create Interaction Evaluations for a campaign, Conversation Intelligence is where the AI’s answers come together — it manages how AI evaluates interactions with leads and tracks the most important information from each conversation.

Set up evaluations first. Evaluations are defined during campaign setup and are not retroactive — results are only collected from the moment you create them → Setting Up Interaction Evaluations

Using the page

  • Filter on a single question for an individual campaign.

  • If you have the same question in multiple campaigns, select each campaign individually.

  • Click any row to open the Lead Details for that conversation.

Numeric filters

If your evaluation has a numerical operator, you can add the desired range or value to filter results.

This feature is actively being improved with more capabilities.

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